How to Fix Video Format Not Supported in 7 Ways

Are you struggling with the 'video format not supported' error? Discover seven methods to resolve this issue with our comprehensive guide. Plus, we highly recommend using 4DDiG Video Repair for fixing any video playback issue.

5 mins read

Updated on 2024-05-16 16:35:25 to Video Tips

Have you ever encountered the pop-up message "video format not supported" while trying to play your favorite videos? It can be quite a buzzkill, especially when you are all set to enjoy some entertainment. So you must be searching how to solve video format not supported. But fear not as in this guide, we will explore 7 ways to tackle this common issue.

Whether you are facing this problem on YouTube, TV, or any other platform, we have got you covered. From understanding why this error occurs to practical solutions, we'll walk you through each step. So, if you are tired of seeing that annoying error message, keep reading.

video format not support

Part 1. Why Is My Video Format Not Support?

You must be wondering why video format not supported is showing up on your screen. Well, there are different reasons behind this error message. Let's discuss them in detail.

  • Codec Incompatibility: The codecs required for encoding the video are missing or the codecs are Incompatible with your media player.
  • Outdated Software: You’re using outdated software or firmware which may not support newer video formats and codecs.
  • Corrupt Video File: Sometimes, the video file itself may be corrupted or incomplete, which can cause it to be unplayable on certain devices or players.
  • Unsupported Container Format: If your player or device does not support the container format (e.g., MP4, AVI, MKV), you may encounter this error.
  • Hardware Limitations: Some older or less powerful devices may not have the hardware capabilities to decode certain video formats, leading to compatibility issues.

Part 2. How to Solve Video Format Not Supported on Media Player?

Wondering what to do if video format is not supported? Here are some fixes that you can try.

Way 1. Use a Different Media Player

If your current media player doesn't support the video format and are showing you the video file not supported error message, try using a different media player that does.

Here are some popular media players that support a wide range of video file formats:

  • VLC Media Player: Known for its versatility and wide codec support, VLC Media Player can play almost any video format without the need for additional codecs.
  • MPC-HC: Media Player Classic-Home Cinema is a lightweight media player that also supports a wide range of video formats.
  • PotPlayer: Developed by the same team behind KMPlayer, PotPlayer is another feature-rich media player with excellent codec support.

Way 2. Install Necessary Codecs

If you're still encountering the "This video format is not supported" message even after switching to a different media player, try installing the required codecs to enable support for the specific video format.

One popular codec pack is the K-Lite Codec Pack, which is a collection of codecs and related tools that can help you play all your video and audio files. It supports a wide range of video formats, including AVI, MKV, MP4, and more. Here are the steps that will help you:

  • Visit and download the basic or standard version of K-Lite Codec Pack.

    install necessary codec to fix video format not supported
  • Once downloaded, run the installer file and follow the on-screen instructions.
  • Once installed, restart your media player and try playing the video file again.

Way 3. Convert the Unsupported Video File to Another Format

Another to fix video format not supported is to convert the unsupported video file to a popular media format like MP4, which is widely supported by most devices and media players.

Here's how to convert unsupported video file to supported file using the free online video converter, CloudConvert:

  • Go to the CloudConvert website.
  • Click on the "Select File" button and choose the unsupported video file you want to convert.
  • Select "MP4" as the output format and click on the "Convert" button.

    how to convert unsupported video file to supported file
  • Wait for the conversion to complete, then click the “Download” button to save the MP4 file(s) to your device.

    download and save converted video file

Way 4. Repair Unsupported Video Using 4DDiG Video Repair

As mentioned earlier, the reason behind video format not supported can be video corruption. In such cases, you can rely on 4DDiG Video Repair to resolve the issue. This software is designed to repair corrupted or damaged video files, including those that are not supported by your media player.

Features of 4DDiG Video Repair:

  • Wide Range of Supported Formats: It support the repair of videos in MP4, MOV, AVI, MKV formats, and more.
  • High Repair Success Rate: It uses advanced repair technology to effectively fix corrupted or damaged video files, boosting in a high success rate for repairing videos.
  • User-Friendly Interface: With its simple and intuitive interface, 4DDiG Video Repair makes it easy for users to repair their video files without any technical expertise.
  • Preview Repaired Videos: It allows users to preview repaired videos before saving them to ensure that the repair process was successful and the video is playable.
  • Batch Repair: It allows users to repair multiple video files simultaneously.
  • 4ddig video repair features

Here are steps to repair unsupported video files with 4DDiG Video Repair:

  • Download and install 4DDiG Video Repair by clicking the button below.


    Secure Download


    Secure Download

  • Launch the software and click on the Start button inside the Fix Video Errors section.

    solve video format not supported with 4ddig video repair-step 1
  • Now click on the "Add" button to import the corrupted video file that you want to repair.

    solve video format not supported with 4ddig video repair-step 2
  • Once uploaded, hit the Start Repair button and wait for the process to be finished.

    solve video format not supported with 4ddig video repair-step 3
  • Now preview and play the repaired video. If it is playable and looks good, hit the Export button and save it.

    solve video format not supported with 4ddig video repair-step 4

Part 3. How to Fix YouTube TV Video Format Not Supported?

Sometimes you may get the video format not supported error when you’re trying to watch your favorite show on YouTube TV. It can be due to a unstable internect connection, browser-related issues, application bugs, and permission issues. Don't worry, you can troubleshoot the issue with a few simple steps.

Way 1. Checking Your Internet Connection and Browser

A poor internet connection or an outdated browser can cause playback issues on YouTube TV. Ensure that you have a stable internet connection and try clearing your browser data to see if the problem persists.

  • Open Google Chrome, click the three-dot icons and hover to More tools>clear browsing data.
  • On the pop-up window, pick a time frame from the drop-down menu. Then select the types of data you want to clear, such as browsing history, cookies, cached images and files, etc.

    clear browser data to fix youtube tv video format not supported
  • Click Clear Data and reopen YouTube TV via Chrome to see if the issue has been resolved.

Way 2. Update Your YouTube TV App

When facing the YouTube TV this video format is not supported, make sure that the app is up to date. Updates often include fixes for bugs and compatibility issues, which may resolve the "video format not supported" error.

Here's how to update your YouTube TV app.

  • Open the app store on your smart TV or streaming device.
  • Search for "YouTube TV" and select the app from the search results.

    update youtube tv to fix video format not supported
  • If an update is available, select the "Update" option to install the latest version of the app.

Way 3: Contact YouTube TV Customer Support

If none of the above solutions work, it's recommended to contact YouTube TV customer support for further assistance. They may be able to provide additional troubleshooting steps or resolve any underlying issues causing the "video format not supported" error.

Video Format Not Supported FAQs

Q1: What does video format not supported mean?

It indicates that the video file you are trying to play is encoded in a format that your media player or device does not recognize or support.

Q2: How do I play a video that is not supported?

To play a video that is not supported, you can try using a different media player that supports the video format. Alternatively, you can convert the video file to a supported format using video conversion software.

Q3: How do I convert a video to supported format?

You can convert a video to a supported format using video conversion software. Simply import the video file into the software, select the desired output format, and start the conversion process. Once the conversion is complete, you will have a new video file in the supported format.

Q4: Why is YouTube video format not supported?

The "video format not supported" error on YouTube can occur due to various reasons, such as an incompatible codec used to encode the video, a corrupted video file, or an issue with the YouTube platform itself. To resolve this issue, try refreshing the page, clearing your browser's cache and cookies, or using a different browser. If the problem persists, contact YouTube support for further assistance.

Warpping Up

Encountering the video format not supported error can be frustrating, but with the right tools and solutions, you can easily resolve it. If you're still facing issues with unsupported video files, consider using 4DDiG Video Repair. This software is designed to repair corrupted or damaged video files, including those that are not supported by your media player. With its wide range of supported formats and high repair success rate, 4DDiG Video Repair is a reliable solution for fixing video format issues. Download 4DDiG Video Repair today and enjoy your videos without any compatibility issues.

William Bollson (senior editor)

William Bollson, the editor-in-chief of 4DDiG, devotes to providing the best solutions for Windows and Mac related issues, including data recovery, repair, error fixes.

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