Issue: iPhone video no sound - cannot unmute

"I was recording a video on my iPhone by pressing/holding the 'photo' button. When I replay it, there is no sound and I cannot unmute it (see below picture). How can I get my sound back in the video?"

If you are here then one thing is for sure, you are having problems getting the sound back up in your iPhone videos. The “iPhone video no sound” error is an unpleasant experience, especially for those who rely on videos for entertainment, education, and documentation. Hence the need for this article. Just like most errors with electronic devices, the videos that did not have sound are also fixable. In this article, we will tell you why the iPhone video no sound error occurs and will walk you through the most effective methods used for resolving the audio playback issue on iPhone videos. Plus, to help you prevent such frustrating experiences from happening in the future, we further provide some useful tips and precautionary measures for you.

iphone video no sound
  1. Part 1: Why Is There No Sound on My iPhone Videos?
  2. Part 2: How to Fix the “iPhone Video No Sound” Error?
  3. Bonus Tip: How to Avoid No Sound on iPhone Vidoes

Part 1: Why Is There No Sound on My iPhone Videos?

Before we come up with detailed solutions, let's first figure out What causes the “iPhone Video Sound Not Working” issue. In a case where there’s audio coming from your iPhone when running normal operations but the phone refuses to play sound on videos, chances are that it is because of a software error. Such errors are also caused by:

An update error: There are regular cases of ill device performance when an upgrade is interrupted, or not done correctly. An update error can have a negative effect on sound modules and applications.

Damaged microphone: The microphone on an iPhone can go bad with time and if not handled with care. So, there’s also a possibility your audio was not captured at the time of recording the video due to a bad microphone.

A software glitch: The applications on an iPhone are also vulnerable to virus attacks and aren’t always bug-free. The presence of these entities can also result in their poor performance, and as such the absence of audio in video playbacks.

Application settings: An honest mistake can also be responsible for not having sounds when playing a video. Sometimes, we unknowingly turn on the mute feature when watching videos, and as such this prevents the sound from being audible. This also happens to the best of us and can easily be mistaken for an audio playback error.

Part 2: How to Fix the “iPhone Video No Sound” Error?

It is time to go through the various fixes for this problem, especially as we now know why users experience the “no sound on iPhone video” error.

Fix 1: Fix the Problematic/Damaged Video with 4DDiG File Repair

Let’s not rule out the fact that a user also can experience no sound when recording video on iPhone when the video in question has been damaged. Fortunately, we now live in an era where a damaged video file can be fixed easily, and with the use of third-party software such as 4DDiG File Repair software. 4DDiG File Repair is an easy to use and reliable photos and videos repair software, we will be using it as the software for this fix. Below are some of the highlights of this amazing software.

  • It is capable of repairing video formats of all sorts, the likes of MKV, MOV, M4V, 3GP, and MP4, amongst others.
  • Videos that are fuzzy, distorted, choppy or jerky can be fixed using this software.
  • 4DDiG File Repair is compatible with Windows PCs and other storage media the likes of USB flash drives, and SD cards, amongst others.
  • It is also compatible with popular camera brands, the likes of Canon, DJI, and GoPro.
  • It is capable of repairing multiple video formats at once.

Below is a detailed using steps on how to repair problematic/damaged video with 4DDiG file repair software.


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  1. Install and launch the 4DDiG File Repair software. On the home window, locate the Video Repair tab and then select "Fix Video Errors" from the three options.
  2. video repair
  3. Import your problematic/damaged video file and click on "Start Repair" to initiate the repair process.
  4. start repair
  5. Once the repair process has been completed, preview the results and proceed to export your repaired video file to a secure location.
  6. export repaired videos

Fix 2: Check the Sound Settings on Your iPhone

Your iPhone sound settings should be the first place to look into whenever you encounter sound problems of any kind. Some users fail to check their sound settings even though it is the most used function when playing videos. All it takes to execute this fix is tapping your iPhone’s volume buttons. The sound of your video is muted if the volume is down. At this point, you only need to tap or slide the volume indicator upwards.

Fix 3: Check Your Bluetooth Connected Devices

When an iPhone is connected to a Bluetooth handset, it automatically stops emitting sound from the speakers. So, check to see if your iPhone isn’t connected to any devices. To do so, navigate to “Settings” on your iPhone and then tap on “Bluetooth”.

check bluetooth connection

Fix 4: Close the Camera and Run the Music App

As earlier mentioned, a software glitch can cause the “iPhone video no sound recorded with front camera” error. To address this issue, start by closing the camera and then run the music application on your iPhone. Select and play a song, close it, and then open your camera. Make a video and then see if the sound comes out.

Fix 5: Use Voice Memos to Check the Mic

Bad microphones in iPhones can also be responsible for not having sounds in videos. Before advancing to a more sophisticated fix, you’d want to check if your microphone is in perfect condition and not the culprit for the inconvenience. You can test your microphone by making use of voice memos. Try recording your voice and then see if it works. If it doesn’t then you’d want to move on to the next fix.

use voice memos to check the mic

Fix 6: Remove the Jack

Removing your iPhone jack and cleaning it gently becomes an ideal fix when your iPhone indicates earphones are being plugged in by showing the headphone icon at the top of the screen, whereas you don’t have them plugged in. This can occur when there’s an accumulation of dust in your iPhone jack and can prevent sounds from being audible when playing media. You can make use of the items provided in an iPhone kit or an earbud for efficient cleaning of the jack.

Fix 7: Restart iPhone Sound Levels

Sometimes, the sound profile of your iPhone could be responsible for not having audio on your videos. To make sure your sound profile isn’t the culprit, restart your iPhone sound levels by switching it to general from silent. Follow these steps to restart iPhone sound levels.

  1. Turn off the silent mode. On the left side of your iPhone, you will find a switch that allows a user to switch between general and silent sound profiles. If the switch is downwards you will find an orange mark which indicates the phone is on silent mode. Flip the switch upwards to turn off the silent mode.

    turn off silent mode
  2. Adjust the volume of your iPhone. If you own any of the newer versions of iPhones, navigate to “Path settings” and then tap on “Sounds and Haptics”. For the earlier iPhone versions, instead of “Path”, you will see only “Settings”. You will be presented with a handful of level indicators and sound options on the next screen.

    adjust iPhone volume

Fix 8:Remove External Devices

Remove external devices connected to your iPhone by turning off your Bluetooth and Wi-Fi. Doing this will automatically disconnect external devices that may be preventing your video playbacks from producing sound.

Fix 9: Turn off DND Mode

The Do Not Disturb feature on your iPhone is also an area to explore when it comes to the “no sound on iPhone video” error. If this is responsible for the error, then turning it off will instantly fix this problem. Below is a detailed step-by-step guide on how to turn off the Do Not Disturb mode.

  1. From your home screen, navigate to “Settings” and there you will find the Do Not Disturb feature.

    turn off do not disturb
  2. By the side of “Do Not Disturb” you will find the action button, if it has a green color then it means this is on. Turn it off.

Fix 10: Reset your iPhone

Resetting your iPhone is the ultimate fix for everything software-related. Sometimes, the constant accumulation of files, cache, and data on your device over time can cause your iPhone to malfunction, resetting your iPhone at this point may be the only option.

Fix 11: Update your iOS Version

iOS updates are responsible for a lot of iPhone issues, and the “no sound on iPhone video” error is one of them as it is a software-related problem. As Apple continues to release software updates, you need to be on your toes whenever an update is released to ensure your device remains fully functional. This is necessary because app developers also update their applications to meet the new standards of the new iOS update, and as such these applications may no longer be compatible with the older iOS version. In summary, not updating your iOS to the latest version may result in a software glitch, which can cause the “no sound on iPhone video” error.

To update your iOS version, navigate to “Settings” and tap on “General”. Proceed by tapping on “Software Update”.

update your ios version

Bonus Tip: How to Avoid No Sound on iPhone Videos

In most cases, the culprits behind the “iPhone no sound on video” error are usually software/hardware-related. Fortunately, this error can be avoided by taking into consideration some precautionary measures. Below you will find some of the best practices to avoid the “iPhone video sound not working” error.

  • Jack maintenance is important. Avoid dirt or dust accumulation in your iPhone’s jack by making use of plugs.
  • Before loading videos on your iPhone, make sure the video file is compatible with your device.
  • Only purchase original iPhone covers and make sure they fit perfectly.
  • Always keep your iOS version up-to-date.
  • Always turn disconnect external devices and turn off the Bluetooth of your iPhone whenever it is not in use.
  • Avoid using a high-power microphone or speaker with your device, this can damage your phone’s circuits.
  • Avoid overheating your iPhone or keeping it in high moisture areas.
  • Ensure you make use of a high-quality cover on your iPhone to prevent severe damage which may affect your speakers during an accidental fall.


The above-mentioned fixes are guaranteed to make the no sound on iPhone video problem go away, because not being able to hear the audio in your videos when you play them using your iPhone is an unpleasant experience. And at this point, you should already know why the iPhone video no sound error occurs and how to fix it with ease. In situations where there’s no sound in a video because the video in question is damaged, you can make use of third-party software to repair the damaged video and get your sound back up. For such scenarios, 4DDiG File Repair software is highly recommended as it is fast, reliable, and easy to use.

4DDiG Photo/Video Repair

4DDiG Photo/Video Repair

4DDiG File Repair is your second to none choice to repair any damaged or corrupted photos & videos on Windows and Mac.

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