When trying to play files from a USB drive or other external device or DVD, several Windows users have reported getting the video can't play 0xc00d36c4 error and they videos won't play anymore. If your are experiencing the same issue, how are you going to remedy the video not playing issue? Continue reading to learn about the causes and, more importantly, solutions.

0xc00d36c4 video can't play error message
  1. Part 1: What Is Video Can't Play Error 0xc00d36c4?
  2. Part 2: Possible Solutions to Fix 0xc00d36c4 Video Can't Play Error
  3. Part 3: Video Can't Play 0xc00d36c4 Error FAQs

Part 1: What Is Video Can't Play Error 0xc00d36c4?

In most cases, the problem is caused by an incompatible file format or codec. If you do meet this error, don't pannic, cause we are here to help you fix the video can't play error. This error code is linked with the use of MP4 files. When a user tries to open an MP4 video or movie, the user sees the error 0xc00d36c4 on the screen instead of the file playing. The issue typically occurs after a Windows installation or when playing video from a DVD or USB Flash Drive are example of storage medium. So, let's start with summarized the causes first.

The reasons for error code 0xc00d36c4 are as follows:

  • Popular video formats are not supported by the Media Player
  • The file you're attempting to play has become corrupted for some reason
  • There could be a problem with the codecs
  • The wrong file extension is being utilized
  • Windows Media Player has Copy Protection turned on
  • Incompatible or obsolete drivers/controllers are being used
  • A virus has infected your computer or an external storage device

Part 2: Possible Solutions to Fix 0xc00d36c4 Video Can't Play Error

This error is usually caused by an unsupported file format or codec. As a result, the most common workarounds are to convert the file to a compatible format or to install the supporting codec. If both approaches fail to cure the problem, the video file may have become corrupt and requires repair.

Fix 1. Play the Video in Another Media Player.

If your current media player is unable to play the video file, try another like VLC Media Player, QuickTime, Windows Media Player, and so on. You can choose any of them depending on which one can play the video. Just download and install the tool on your computer, and use the new media player to play the issue video file.

Fix 2: Use 4DDiG Video Repair to Repair the VideoHOT

The 0xc00d36c4 error might cause by video corruption. In this situation, you just need to fix the corrupted video and then the video can’t play error will be fixed. To recover corrupted video, we recommend you use the professional corrupted video recovery software- 4DDiG Video Repair software. With a few simple clicks, you can repair the corrupted video yourself and make it playable again.

Why you should try 4DDiG Video Repair:

  • Support Windows PC and all storage media such as SD cards, USB flash drives, HDDs, etc.
  • Support popular camera brands, such as Canon, GoPro, and DJI.
  • Repair polular video formats including MP4, MOV, MKV, M4V, 3G2, 3GP, etc.
  • Support for batch repair in various formats at one go.

Let's walk you through how to repair the corrupted video:

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  1. Open 4DDiG File Repair on your computer, then select "Fix Video Errors" from the available options in the interface. Click on "Start" to begin the process.
  2. 4ddig file repair interface
  3. Click Add Video(s) to upload the damaged video, and then proceed to click on "Start Repair."
  4. start repairing videos
  5. Once the repair is complete, you can preview the repaired video. If it meets your requirements, proceed to click "Export" and save the repaired video to a secure location.
  6. export repaired videos

Now play the recovered video again and check whether the video can’t play error has been fixed.

Fix 3: Install the Compatible Codecs of the Video File Format

Codecs are applications that encode and decode video files in order for them to be compatible with the system and run. When playing MP4 files with an incompatible media player, you will almost certainly see this error. For example, Windows Media Player (excluding WMV 12) does not support playing MP4 files and will likely give you an error if you attempt. To fix this, you'll need to install the necessary codec packs on your computer.

Step 1: You can use software to help you download missing codecs automatically, here take an example of using videoinspector, launch it on your PC, then open the video files

Step 2: Here you can see the download button goes with each video files, just click on it and it will help you install the miss codecs.

install missing codecs

You should have no problems playing MP4 files or any other video format with your media player once you've installed the appropriate codecs.

Fix 4: Transform the Video File Format

If the existing file format is not supported by the media player, try converting it to another format that is. To convert your media files to supported formats, use a safe and dependable converter. You can convert your MP4 video file to another file format using online converters or VLC Media Player.

Step 1: Just open the video using the tool you trust, and go to “Convert” button.

Step 2: After converting, re-play the issue videos, and the error code shouldn’t show up again.

transfer video files format

Fix 5: Turn OFF Copy Protection Feature in Windows Media Player

The issue could be caused by Windows Media Player's Copy Protection function. In the default settings, it is responsible for securing the media files it burns. As a result, removing the capability may assist in resolving the issue. The detailed instructions included:

Step 1: On your computer, open Windows Media player.

Step 2: On the top-left corner of window, select Organize tab.

Step 3: Go to the drop-down menu and select Options.

open windows media player

Step 4: Simply uncheck the option 'Copy Protect Music' in the Rip Music menu.

Step 5: Click the OK button to save your changes.

turn off copy protection

Use an external device to play MP4 videos and movies. Hopefully, the 0xc00d36c4 error code will not appear again!

Fix 6: Remove All USB Controllers and Re-install Them

Conflicts between external devices linked to the system and the system itself can cause this error to appear. This can be resolved by re-installing the USB Controllers on your computer. Ensure that all driver updates are completed on time. This problem could also be caused by hardware conflicts. As a result, users can use the system Device Manager to update the installed drivers.

Step 1: Press Win + X to open “Device Manager”.

Step 2: Now scroll down to “Universal Serial Bus Controllers”, right-click on each usb device and choose “Uninstall device”.

remove usb controllers

Step 3: At last, restart your PC, and the usb controllers should be reinstalled.

Now reconnect your USB to your PC and play the issue video, and the video can’t play 0xc00d36c4 error should be fixed. If this error is still not fixed, then go to the next method.

Fix 7: Update the Display Drivers

The MP4 video error number 0xc00d36c4 is frequently caused by hardware and software problems. We recommend that customers update the necessary graphics and display drivers to guarantee that device drivers are not at fault. Installing the latest and most suitable drivers for your Windows PC can be done in a number of ways. However, we advocate utilizing a professional driver updater application to get the drivers without hassle.

Step 1: Go to Device Manager, select your device.

Step 2: Choose “Update Driver Software” , and then go to “Search Automatically for Updated Driver Software”.

update display drivers

Fix 8: Use VLC Media Player AVI Repair Feature

If the above methods didn’t work, now try to use AVI repair feature to fix the 0xc00d36c4 error. Simply install the VLC media player on your machine to solve the missing or broken AVI index. When you play the damaged AVI video in VLC, you'll get a warning saying that VLC won't fix or repair it, but it will temporarily fix it by constructing index information in its program memory. The option to Build Index Then Play will then fix the index issue with your AVI file.

avi repair feature

Step 1: Copy the original video and rename it to AVI, then launch VLC Player on your PC.

Step 2: Go to “Tool”. From the drop-down list, select “Preferences” >”Input or Codecs”.

click preferences of the drop down list

Step 3: Now select “Always fix”, and then click on Save.

vlc always fix

Now check whether the video can’t play error is solved.

Fix 9: Move the Video to Another Location

Another simple approach is to copy the unplayable media file from your external storage device to the computer's internal hard disc, a USB drive or DVD. This procedure is both quick and secure.

Step 1: Choose the file on your external hard drive, then press Ctrl + C.

Step 2: Paste the file on your internal device with Ctrl + V.

Now open the media file and check if it can play without throwing the can't play 0xc00d36c4 error.

Part 3: Video Can't Play 0xc00d36c4 Error FAQs

1.Can we Fix the Corrupted Video?

Yes, using the professional video repair software- 4DDiG File Repair or any reputable third-party vendor/website, you may effectively repair corrupted videos. Make sure your device has a diverse media player that can play a variety of file formats so you can effortlessly watch videos or movies.

2. What is the Best Video Recovery Software in 2024?

There are many solutions on the market that are specifically designed for video recovery. 4DDiG File Repair software is your second to none choice to recover corrupted/deleted/formatted/lost videos.


The error 0xc00d36c4 that appears when you try to play MP4 video files is caused by file corruption or an unsupported codec, as shown above.You can also convert the video to a different format. Or try to open it on another tool. If the problem persists, the video might be corrupted, and a video repair tool like 4DDiG Video Repair will be useful.

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