Frequently Asked Questions?
After you place an order successfully, you will receive an order confirmation email where enclose the activation information. You can follow the steps below to register 4DDiG to use full functions without limitation.
Step 1. Launch 4DDiG on Windows after installation.
Step 2. On the main interface, click the triple bar from the upper right corner which will bring up the expanded list.
Step 3. Tap on Account from the list and here comes register windows. Copy and paste your email and license code here and click Register to activate this program.
Note: It requires your computer to be connected to the Internet in order to activate the program successfully.
After you place an order successfully, you will receive an order confirmation email where enclose the registration information. You can follow the steps below to register 4DDiG on Mac to use full functions without limitation.
Step 1. Launch 4DDiG from Applications folder on Mac.
Step 2. There are two ways to bring up the register window. You can either choose Tenorshare 4DDiG from the top menu and then select Register from the drop-down options.
Instead, you can click the Register (key icon) button from the upper right corner.
Step 3. In the registration window, please enter the email and code you received to the matching box. After you enter the information, click the "Register" button to start verifying the validation.
Once the verification is successful, you can use this program without any limitation.
Generally, the code will be sent to your purchased mail inbox within 2 hours. Please check the email box including SPAM folder, and make sure the payment has processed successfully.
If everything is right at your side, it may be due to system glitch or internet problem. Please contact us and attach your order receipt. Our support staff will reply within 12 hours. Instead, you can try to retrieve the code online instantly.
Generally speaking, the registration code you received is correct, please check the following points and then register it again:
- You have downloaded the correct product, and the product is updated to the latest, you can go to the website to download the latest version at any time.
- The email address you entered is the email address you used when you purchased the product, not another personal email address.
- Both email and code are case sensitive, we recommend you copy and paste directly without any trailing blank.
According to the duration of the license that can be used, the license can be divided into a One-month License, One-year License and a Lifetime License.
1 Month and 1 Year License: 1 Month/Year License allows you to use this license for 30 days (1 year for 1 Year License) since activation. After that, the payment platform will send you an email 7 days (1 month for 1 Year License) in advance to warn that the order will be renewed automatically before it exprires. The e-mail will also provide instructions about how to stop the "Automatic Renewal Service".
You can also cancel the subscription by yourself. The steps are different on different platforms. Please click the link to learn specific steps to cancel subscription.
Lifetime License: With Lifetime License, you can use the license and enjoy a free upgrade for a lifetime.
No, you cannot register 4DDiG products across systems. In other words, you cannot use the 4DDiG Windows registration code to register the Mac version of 4DDiG. vice versa.