4DDiG Support Center

Q1: How Do I Register 4DDiG for Windows?

After you place an order successfully, you will receive an order confirmation email where enclose the activation information. You can follow the steps below to register 4DDiG to use full functions without limitation.

Step 1. Open 4DDiG on Windows after installation.

Step 2. On the main interface, select the profile icon from the upper left corner. This will bring up the activation window.

register 4ddig on Windows

Step 3. Enter the activation key to the box and click "Activate" to activate this program.

Note: It requires your computer to be connected to the Internet in order to activate the program successfully.

Q2: How to Register 4DDiG on Mac?

After you place an order successfully, you will receive an order confirmation email where enclose the registration information. You can follow the steps below to register 4DDiG on Mac to use full functions without limitation.

Step 1. Launch 4DDiG from Applications folder on Mac.

Step 2. There are two ways to bring up the register window. You can either choose Tenorshare 4DDiG from the top menu and then select Register from the drop-down options.

register 4ddig on mac

Instead, you can click the Register (key icon) button from the upper right corner.

register 4ddig on mac computer

Step 3. In the registration window, please enter the email and code you received to the matching box. After you enter the information, click the "Register" button to start verifying the validation.

Once the verification is successful, you can use this program without any limitation.

Q3: Why Do I Not Receive My Registration Code after Purchase?

Generally, the code will be sent to your purchased mail inbox within 2 hours. Please check the email box including SPAM folder, and make sure the payment has processed successfully.

If everything is right at your side, it may be due to system glitch or internet problem. Please contact us and attach your order receipt. Our support staff will reply within 12 hours. Instead, you can try to retrieve the code online instantly.

Q4: Why Can't I Register 4DDiG Successfully?

Generally speaking, the registration code you received is correct, please check the following points and then register it again:

  • 1. You have downloaded the correct product, and the product is updated to the latest, you can go to the website to download the latest version at any time.
  • 2. The email address you entered is the email address you used when you purchased the product, not another personal email address.
  • 3. Both email and code are case sensitive, we recommend you copy and paste directly without any trailing blank.
Q5: What Does 1 Month, 1 Year and Lifetime License Mean?

According to the duration of the license that can be used, the license can be divided into a One-month License, One-year License and a Lifetime License.

1 Month and 1 Year License: 1 Month/Year License allows you to use this license for 30 days (1 year for 1 Year License) since activation. After that, the payment platform will send you an email 7 days (1 month for 1 Year License) in advance to warn that the order will be renewed automatically before it exprires. The e-mail will also provide instructions about how to stop the "Automatic Renewal Service".

You can also cancel the subscription by yourself. The steps are different on different platforms. Please click the link to learn specific steps to cancel subscription.

https://www.tenorshare.com/faq/how-to-cancel-subscripiton.html

Lifetime License: With Lifetime License, you can use the license and enjoy a free upgrade for a lifetime.

Q6: Can One License Code be Used on Both Win and Mac

No, you cannot register 4DDiG products across systems. In other words, you cannot use the 4DDiG Windows registration code to register the Mac version of 4DDiG. vice versa.

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