How to Cancel Subscription (Recurring Payment)

In order to cancel subscription quickly, you can keep in contact with our support team that will respond within 48 hours.

The steps are various from different platforms. Please choose the payment platform that you placed your order, and cancel your subscription with this guide.

Part 1. How to Cancel Subscription for Most Tenorshare 4DDiG Orders

Subscriptions for most orders can currently only be canceled by contacting customer service.

If your order format is T1231231231231231231 or the invoice you received is similar to the one below, please contact 4DDiG support team directly to cancel your subscription when you need to.

Here is a screenshot of the invoice for your reference:

step

Part 2. How to Cancel a Subscription on Google Play?

If your order format is GPA.1234-1234-1234-12345, please contact 4DDiG support team to cancel your subscription. You can also cancel the subscription manually by following the steps below.

  • On your device, go to Subscriptions in Google Play.

  • For the subscription you want to cancel, select "Manage".

  • Select "Cancel subscription".

  • Within the confirmation pop-up, select a reason.

  • Select "Continue".

Tips

1) When you uninstall an app, your subscription won’t cancel.
2) If you cancel a subscription, any payments you've already made won't be refunded. Cancellations can't be undone, but you can always re-subscribe.

For more details, please check this link: https://support.google.com/googleplay/answer/7018481

Part 3. How to Cancel a Subscription on Apple Store?

If your order was placed from the Apple Store, you can currently only cancel it there yourself. Here are the steps for your reference:

  • Open the Settings app.

  • Tap your name.

  • Tap "Subscriptions".

    tap subscriptions

  • Find the product you need to unsubscribe.

    find product you want to unsubscribe

  • Tab "Cancel Subscription" and confirm. You might need to scroll down to find the "Cancel Subscription" button. If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.

    cancel 4ddig subscription

For more details, please check this link: https://support.apple.com/en-us/118428.

Part 4. What to Do If My Order Has Been Renewed Automatically?

The charged subscription fee is not refundable because of system restriction. You will see the subscription plan is “Renewed: Automatic” when you checkout in the shopping cart. Additionally, you will receive a notification email sent by the payment platform beforehand so that there is still an opportunity for you to cancel your subscription.

We are not sure that if you ignored this kind of email or it has been tagged as SPAM. It is not refundable once the order is renewed for these reasons.

Please cancel the subscription timely in order to avoid future recurring payment. Just feel free to contact us for any concerns.