Frequently Asked Questions?

After placing your order successfully, you will receive an order confirmation email containing your registered email address and an initial password. Follow the steps below to register 4DDiG for Windows and unlock all features without limitations.

Step 1. Launch 4DDiG on Windows after installation.

Step 2. On the main interface, click the Registration Key icon in the upper-right corner, then enter the email address used to purchase the product, and click "Next step."

Step 3. Click "Forgot your password?" to enter the next step.

Step 4. Click "Send", a verification code will be sent to your email address. Enter the verification code, set your new password, and click "Reset Password." Once completed, you can log in with your new password and start using 4DDiG.

You can also check this link for how to register 4DDiG product, which includes detailed instructions on how to register 4DDiG.

Note: It requires your computer to be connected to the Internet in order to activate the program successfully.

After placing your order successfully, you will receive an order confirmation email containing your registered email address and an initial password. Follow the steps below to register 4DDiG for Mac and unlock all features without limitations.

Step 1. Launch 4DDiG from Applications folder on Mac.

Step 2. To open the registration window, click the Registration Key icon in the upper-right corner, enter the email address used to purchase the product, and then click "Next step".

Step 3. Click "Forgot your password?" to enter the next step.

Step 4. Enter the verification code, set your new password, and click "Reset Password." Once completed, you can log in with your new password and start using 4DDiG.

Most 4DDiG products now use an account-based system. As a result, the order confirmation email only includes the login account and no longer contains a registration code. After purchase, you need to use your account to set a personal password to activate and unlock the full features of 4DDiG.

However, if the product you purchased still uses a registration code-based system, you can contact our support team and provide the email address used during purchase. They will help you check your registration information.

Generally, you will receive an order confirmation email after purchasing. Please check the following points and try registering again:

• Make sure you have downloaded the correct product and updated it to the latest version. You can always download the latest version from our website.
• Ensure the email address you entered is the same one used when purchasing the product, not another personal email address.
• The email address is case-sensitive. We recommend copying and pasting it directly, and ensuring there are no leading or trailing spaces.

Depending on the license duration, 4DDiG licenses are available as a 1-Month License, 1-Year License, or Lifetime License.

1 Month and 1 Year License: A 1-Month License allows you to use the product for 30 days after activation, while a 1-Year License remains valid for one year from the activation date. Before the license expires, the payment platform will send you a renewal reminder email in advance:

• 7 days before expiration for the 1-Month License
• 1 month before expiration for the 1-Year License

The email will also include instructions on how to cancel the automatic renewal service if needed. You can also cancel the subscription manually at any time. Since the cancellation process varies by payment platform, please click the corresponding link of how to cancel subscription to view the detailed cancellation steps.

Lifetime License: With a Lifetime License, you can use 4DDiG permanently and enjoy free lifetime upgrades at no additional cost.

No, 4DDiG license code cannot be used across different operating systems. In other words, a Windows license code cannot be used to register the Mac version of 4DDiG, and vice versa.

The file is saved in two parts on the storage device: directory information (consisting of file name, timestamp and size information, etc.) and data content. If you cannot open a file with the original file name and folder structure, one of the possible reasons is that the directory information is corrupted. You can try Deep Scan to find the deeply buried files.

Any changes on the drive will change or damage the storage structure of the missing files. If you save the recovered files back to the same drive, the original data structure and data content will be destroyed or overwritten, which will result in permanent data loss. Therefore, you should prepare another disk to save the files.

4DDiG offers free download and free preview. Please download the trial version to scan your drive and check whether your lost/deleted files are found in the scan results. If not, it is not suggested to purchase.

This largely depends on the capacity of the hard drive and the performance of the computer. As a reference, in general, for a 1 TB hard drive that works normally, most drive recovery can be completed within 10 to 12 hours.

These files without the correct file name or folder structure must be found by Deep Scan, which is very reliable and useful when the directory information of the lost file has been damaged. If you cannot open the recovered files with the correct file name, or you cannot find them by file name or folder structure, please check each file with a random name to retrieve the lost data.

Follow the steps below to install 4DDIG on Windows.

Step 1. Download 4DDiG from the official website.

Step 2. Once the download is complete, you can find the installer file on the Downloads list of your browser.

Step 3. Click on the installer and click on "Install" button on the pop-up window to start installing 4DDiG. Before that, you can click "Install Setting" to cutomize the the installation path and language.

Step 4. Wait for the installation process to complete.

After installation is completed, you can click "Start" to start using this program on your Windows PC.

Here are the steps to install 4DDiG on Mac.

Step 1. Download 4DDiG on Mac, the download file ends in .dmg.

Step 2. After the download completes, click on the downloaded file. You will see a prompt window like below.

Step 3. Drag the Tenorshare 4DDiG.app to the Applications folder as the arrow points.

Step 4. In a few seconds, you have installed 4DDiG Mac successfully. You can go to the Applications folder to find the program and launch it to use on Mac.

When you are trying to install 4DDiG Windows or Mac, and the installation gets stuck, it is usually because of high CPU resource usage or network reasons. Please check the network to confirm that the network signal is strong, and at the same time, please close other running programs.

After the above checkups, please download and install 4DDiG again.

There are different ways to remove apps and programs in Windows 10.

Uninstall 4DDiG from the Start menu

• Click on the Start menu and look for the app or program in the list shown.
• Press and hold (or right-click) on the app, then select Uninstall.

Uninstall 4DDiG from the Settings page

• Select Start menu , then select Settings > Apps > Apps & features.
• Select the app you want to remove, and then select Uninstall.

Uninstall from the Control Panel

• In the search box on the taskbar, type Control Panel and select it from the results.
• Select Programs > Programs and Features.
• Press and hold (or right-click) on the program you want to remove and select Uninstall or Uninstall/Change. Then follow the directions on the screen.

To delete 4DDiG on Mac, you just need to locate the app in the Finder. Most apps are in your Applications folder, which you can open by clicking Applications in the sidebar of any Finder window. Or use Spotlight to find the app, then press and hold the Command (⌘) key while double-clicking the app in Spotlight.

Drag the app to the Trash, or select the app and choose File > Move to Trash. If you're asked for a user name and password, enter the name and password of an administrator account on your Mac. This is probably the name and password you use to log in to your Mac.

To delete the app, choose Finder > Empty Trash.