How to Fix Unable to Play Video Error 5? 7 Proven Fixes

Learn 7 proven methods to fix the unable to play video error 5 on Google Slides. Download 4DDiG Video Repair to fix this video error within a few minutes!

5 mins read

Updated on 2024-02-21 12:35:36 to Video Error

Video content has become an integral part of our daily lives, and encountering an “unable to play video error 5" can be a frustrating experience. Whether you want to enjoy your favorite movie, stream a tutorial, or share a memorable video, this error can disrupt your multimedia experience. Fortunately, there are proven fixes that can help you overcome this Google Slides unable to play video error 5 and get back to enjoying seamless video playback.

This guide will explore seven reliable solutions that can help how to fix unable to play video error 5. From simple troubleshooting steps to more advanced techniques, we walk you through identifying and resolving the issues causing this error. Let’s get started!

fix unable to play video error 5

Part 1: What Causes the "Unable to Play Video Error 5" Message on Google Slide?

The unable to play video error 5 Google slides can be attributed to various factors, ranging from technical glitches to compatibility issues. Understanding the root causes is crucial for implementing targeted solutions. Here are some common reasons behind this error:

  • Unsupported Video Format: Google Slides supports a limited range of video formats. If your video file is in an incompatible format, it may trigger the "unable to play video error 5."
  • Network Issues: If there are network disruptions or slow connectivity, it can lead to an error message. Checking your internet connection and addressing any issues can alleviate this problem.
  • File Size Limitations: Google Slides restricts the size of individual files, including videos. If your video exceeds the allowed size, it may result in playback errors. Consider compressing the video or using alternative hosting platforms for larger files.
  • Browser Compatibility: Outdated browsers or those not optimized for Google Slides may encounter errors. Keeping your browser updated or trying an alternative browser can help resolve compatibility issues.
  • Google Slides Version: Older versions may have bugs or lack support for certain video features. Updating the application can address compatibility issues and improve overall performance.

Part 2: How to Fix Unable to Play Video Error 5?

Follow the below simple and advanced methods to resolve the unable to play video error 5.

Simple Methods:

Method 1: Ensure Your Internet Connection Is Good

Strong Internet Connection

A stable internet connection is fundamental for seamless video playback on Google Slides. The unable to play video error 5 Google slides can often be a result of network disruptions or slow connectivity. Start by checking your internet connection and ensure that you have a strong and consistent signal. If you're using Wi-Fi, consider moving closer to the router to improve signal strength. Alternatively, try switching to a wired connection for a more reliable data transfer.

Method 2: Try a Different Browser or Device to Play the Video

Browser compatibility issues may influence the Google Slides unable to play video error 5. If you encounter playback errors, consider switching to a different browser to resolve this error. Google Chrome is often the most compatible with Google Slides, but testing on browsers like Mozilla Firefox, Microsoft Edge, or Safari can help identify whether the issue is browser-specific.

Additionally, trying a different device can provide insights into the source of the problem. If you face difficulties on a computer, attempt playback on a tablet or smartphone or vice versa. Different devices may have varying levels of compatibility with Google Slides, and switching devices can help determine if the error is device-related.

Advanced Methods:

Method 3: Clear Your Browser Cache and Cookies

Google Slides and other online apps may occasionally not work properly due to a cluttered browser cache and cookies. Clearing the cache and cookies in your browser is a more sophisticated way to fix the unable to play video error 5. Follow the below steps to clear your browser cache and cookies on Google Chrome:

  • Click the three dots icon from the upper right corner of Chrome, and then hover More tools and select Clear browsing data.

    Select More Tools to fix unable to play video error 5
  • Examine your Browsing history, Cookies, other site data, and Cached images and files. Additionally, choose All Time for the time range. You can also select a certain time frame, although we recommend clearing your data first. After that, select Clear Data to complete the procedure.

    Clear Data to fix unable to play video error 5

Method 4: Reinstall Your Browser

If clearing the cache and cookies did not resolve the unable to play video error 5 on Google Slides, reinstalling your browser is a more comprehensive approach to address this issue with the browser installation.

Before uninstalling, ensure you've backed up any essential bookmarks or settings associated with your browser. Once you've backed up your data, uninstall the browser from your system. Follow the below steps:

  • Click Start, type "add," and select Add or Remove programs.

    Add or remove programs
  • Use the Apps & Features window to search for your browser.
  • To uninstall the program, click on the browser icon and select Uninstall.

    Uninstall Google Chrome to fix unable to play video error 5
  • Go online, download the browser installation, then reinstall it after the browser has been uninstalled.

Method 5: Disable Your Browser Extensions

Browser extensions can occasionally conflict with certain web applications, including Google Slides. To troubleshoot the unable to play video error 5, you should disable your browser extensions temporarily.

  • Launch the Google Chrome browser on your computer.
  • Click on the three vertical dots in the top-right corner, hover on "Extension," and then click "Manage Extensions."

    Manage Extensions
  • View the list of installed extensions, and you can disable each extension by toggling the switch next to its name. Alternatively, you can temporarily uninstall by clicking the "Remove" button.

Method 6: Disable Hardware Acceleration

In some cases, enabling hardware acceleration can lead to compatibility issues with certain applications, including Google Slides. Disabling hardware acceleration is an advanced method to address the unable to play video error 5. Follow the below steps:

  • Launch Google Chrome and select Settings from the drop-down menu by clicking the three dots in the top right corner.

    Select Settings
  • In the settings window, click System, then switch off the "Use hardware acceleration when available" preference.

    Choose System
  • Click the Relaunch button next to the toggle switch after turning it off.

    Relaunch Google Chrome

Part 3: Your Ultimate Method! Use Professional Video Repair Tool to Fix ‘Unable to Play Video Error 5’

When traditional methods fail to resolve the unable to play video error 5, you should utilize the specialized video repair tool. 4DDiG Video Repair is a professional and reliable tool designed to fix various video-related issues, including playback errors and corruption.

Here are the key features of the 4DDiG Video Repair tool:

  • Comprehensive Video Repair: 4DDiG Video Repair is equipped to handle various video file issues, such as corruption, errors, and playback problems. It supports multiple video formats, ensuring versatility in repairing different file types.
  • User-Friendly Interface: This software has an intuitive and user-friendly interface. With its straightforward design, you can easily navigate through the repair process.
  • Preview Before Repair: This tool allows you to preview the repaired video files before the repair process. This ensures the repaired videos meet your expectations before saving the final output.
  • Wide Compatibility: The software is designed to work with videos from various sources, including cameras, smartphones, and other recording devices.
  • High Success Rate: Its advanced algorithms are designed to reconstruct damaged video files effectively.
  • Multi-Platform Support: Whether you're using Windows or Mac, 4DDiG Video Repair is compatible with both operating systems.

Follow the below steps to use 4DDiG Video Repair to repair corrupted/damaged Videos on Windows or Mac:

  • Choose "Fix Video Errors"

    Launch 4DDiG File Repair on your computer, click the "Start" button, and select "Fix Video Errors" from the main interface.


    Secure Download


    Secure Download

    fix unable to play video error 5
  • Add Corrupted Video(s)

    Select one or more corrupted video files from your computer by clicking "Add Video(s)." Then, to add them to the repair queue, click the "Open" button.

    fix unable to play video error 5
  • Start Repairing Corrupted Video(s)

    After adding the damaged video, click the "Start Repair" option and wait for the software to perform the repair.

    fix unable to play video error 5
  • Preview and Export the Repaired Video(s).

    When the repair is finished, click the "View Results" button to preview the fixed videos. Suppose you are satisfied with the repaired videos. In that case, you can either click the "Export" button for each video individually or click "Export Selected" to save the selected videos to your computer.

    fix unable to play video error 5


Encountering the unable to play video error 5 Google slides can be a frustrating experience, disrupting the seamless flow of presentations and multimedia content. We have also explored various solutions. Starting with ensuring a stable internet connection, testing different browsers or devices, clearing browser cache, reinstalling the browser, disabling extensions, and turning off hardware acceleration.

We recommend utilizing the 4DDiG Video Repair for an ultimate and professional resolution. This specialized software offers a range of features, including comprehensive video repair, a user-friendly interface, preview before repair, wide compatibility, a high success rate, and multi-platform support. Don’t hesitate to try it today!

William Bollson (senior editor)

William Bollson, the editor-in-chief of 4DDiG, devotes to providing the best solutions for Windows and Mac related issues, including data recovery, repair, error fixes.

(Click to rate this post)

You rated 4.5 ( participated)